An Post could end up throwing away letters that don’t have enough postage paid on them under new terms it wants to impose on customers.
And consumers could end up insuring letters to carry cash but get nothing back if the mail gets lost.
The regulator Comreg has highlighted a number of serious concerns it has with new terms and conditions proposed by An Post.
It says that some of the new conditions An Post wants to impose are very heavily weighted against customers and would have a “significantly adverse effect on postal service users”.
In a consultation paper on the new postal terms and conditions, Comreg highlights particular issues where consumers want to send cash or vouchers in the post.
Comreg said An Post on the one hand appears to prohibit the sending of cash through the post but then permits it if in a secure insured package.
Another clause then states that cash, bank drafts and vouchers can be sent in postal packets to addresses inside and outside the state, but says they are excluded from compensation.
This implied people could pay insurance but would not then get anything back if the item went astray.
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